Eric Weiss’s work has taken him across America and Europe. Just after this episode was recorded, he left for Tokyo to spend six weeks training the staffs of one of Japan’s most exclusive private clubs.
This week he outlines his tenets of good service and reveals what American diners say is their Number One service complaint. Can you guess it? What is your number one service peeve?Click here to leave a comment
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Very interesting discussion. Would recommend using this as basic 101 training session for waiters and bar tenders. I won’t spoil it but I deeply concur with the top diners complaint!